242 pages
English language
Published 2014 by Jossey-Bass.
step-by-step solutions to (nearly) all of your management problems
242 pages
English language
Published 2014 by Jossey-Bass.
"Explains how to master the fundamental practice of effective management. Shows managers how to tailor conversations to solve specific problems, and teaches specific approaches to challenges like bad attitudes, friction and conflict, and low performers"--